Article 1 – Purpose

The site offers jewellery and accessories for sale to private individuals. These terms and conditions may be amended at any time. The applicable terms and conditions are those in force at the time of the order.

Article 2 – Products

The products offered for sale are those shown on the site at the time the user views it, subject to available stock. Each product comes with a description setting out its essential characteristics.

Product photographs are provided for illustrative purposes only and are not contractually binding. Slight variations may occur.

Article 3 – Prices

Prices are shown in euros (€) inclusive of all taxes where applicable. Delivery charges are indicated at the time of ordering.

Soreli reserves the right to change its prices at any time. Products are invoiced on the basis of the price displayed at the time the order is confirmed.

Article 4 – Orders

Any order placed on the site involves the following steps:

• selecting products
• confirming the cart
• entering delivery details
• choosing a payment method
• confirming the order

Confirming the order constitutes acceptance of these Terms & Conditions of Sale. Soreli reserves the right to cancel or refuse any order in the event of an existing dispute with the customer, suspected fraud or incorrect information.

Article 5 – Payment

Payment is due immediately upon ordering. Payments are secured via the Shopify platform and its payment providers. Payment information is processed securely and is not stored by Soreli.

Article 6 – Delivery

Products are dispatched to the address provided by the customer at the time of ordering.

These times are indicative and may vary depending on the destination and the carriers. The site offers international delivery.

For orders outside the European Union, customs duties or local taxes may be applied by the authorities of the destination country. These charges are the customer's responsibility.

Article 7 – Incorrect address

The customer is responsible for the accuracy of the delivery details provided. In the event of an incorrect address or incorrect information preventing delivery, Soreli cannot be held liable for non-receipt of the parcel. Additional charges may be requested for redelivery.

Article 8 – Cooling-off period

In accordance with applicable regulations, the customer has 14 days from receipt of the order to exercise their right to cancel during the cooling-off period.

To exercise this right, the customer must contact customer service at: contact@soreliparis.com

Products must be returned unworn, unused, in their original packaging and in perfect condition.

Article 9 – Returns

Returns must be made within 14 days of receipt of the order. Return costs are the customer's responsibility, and the customer must use a service that allows the parcel to be tracked.

Any returned product that has been used, damaged or is incomplete will not be eligible for a refund.

Article 10 – Refunds

After receipt and inspection of the returned product, the refund will be made to the payment method used at the time of ordering, within a period of up to 14 days after receipt of the return.

Initial delivery charges are not refunded.

Article 11 – Promotional offers

The Soreli site may occasionally run promotional offers, including offers that include one or more free products (for example: Buy 2, get 1 free).

In this context, the free product appears in the order with a value of €0, the promotional benefit being conditional on the simultaneous purchase of the required products.

If the right to cancel is exercised or some of the products ordered are returned, the following rules apply:

1. Returning the free product on its own As the free product has a value of €0 in the order, returning it on its own will not give rise to any refund.

2. Partial return of an order that benefited from a promotional offer If the customer returns one or more of the products that qualified them for the promotional offer, the conditions of the offer are no longer met.

In that case, the promotional benefit is automatically cancelled and the products kept by the customer will be recalculated on the basis of their non-promotional unit price, as displayed on the site at the time of ordering. The refund amount will then be adjusted accordingly.

3. Full refund To receive a refund equal to the total amount paid at the time of ordering, the customer must return all of the products making up the promotional offer, including the free product(s).

Article 12 – Liability

Soreli cannot be held liable for misuse of the products, for damage resulting from improper use, or for events of force majeure such as a strike, natural disaster or interruption of transport.

Article 13 – Intellectual property

All elements of the site (text, images, logo, design, content) are the exclusive property of Soreli. Any reproduction or use without permission is prohibited.

Article 14 – Personal data

The information collected when orders are placed is necessary for processing and managing them. For more information, please see our privacy policy.

Article 15 – Changes to these Terms & Conditions

Soreli reserves the right to amend these Terms & Conditions of Sale at any time. The new terms and conditions will apply as soon as they are published on the site.

Article 16 – Governing law

These Terms & Conditions of Sale are governed by the law applicable in the country in which the company is established. In the event of a dispute, an amicable solution will be sought before any legal action is taken.

Article 17 – Contact

For any questions about an order or these Terms & Conditions of Sale: